Photos

Photos help you document the condition of items throughout the repair process. This is a Pro feature.

Photo types

Each ticket supports three categories of photos:

Type	When to use
Intake	When the item arrives — document existing damage, scratches, or condition
During repair	While work is in progress — capture diagnostic findings or mid-repair state
Post-repair	After the repair is complete — show the finished result

Uploading photos

1. Open a ticket’s detail page.
2. In the Photos section, click the menu to add photos.
3. Drag and drop images or click to browse. Select the photo type (intake, during-repair, or post-repair).
4. Photos are uploaded and stored via the Shopify Files API.

Photos are automatically renamed on upload for consistent organization.

Deleting photos

Remove a photo from the ticket detail page. Deleted photos are also removed from Shopify Files.

Tips

• Take intake photos before starting any work to protect against disputes.
• Use during-repair photos to document issues you discover that weren’t in the original report.
• Post-repair photos are useful for showing customers the completed work, especially for mail-in repairs where they can’t see the item in person.