Ticket Management
Create, track, and manage repair tickets with auto-generated ticket numbers, configurable status workflows, and a full activity audit trail.
RepairTracker
Manage repair tickets, track workflows, and keep customers informed — all from your Shopify admin.
Everything your repair shop needs
Section titled “Everything your repair shop needs”Customer Portal
Mobile-responsive pages where customers check repair status and submit new repair requests — styled to match your store’s theme.
Invoicing & Payments
Create Shopify draft orders from tickets with parts, labor, and partial payment discounts. Payment status auto-syncs when customers pay.
Email Notifications
Automatic customer emails on status changes with customizable templates. Supports tracking numbers and carrier info.
Shipping Tracking
Track inbound and outbound shipments with carrier and tracking numbers. Customers see outbound tracking on the portal.
Photos & Documentation
Capture intake, during-repair, and post-repair photos. Drag-and-drop upload with captions stored via Shopify Files.
Pricing
Section titled “Pricing”| Free | Pro ($14.99/month) | |
|---|---|---|
| Active tickets | 10 | Unlimited |
| Email templates | 1 | Unlimited |
| Status lookup portal | Yes | Yes |
| Online submission portal | — | Yes |
| Photos | — | Yes |
| Parts & materials | — | Yes |
| Invoice creation | — | Yes |
| Workload dashboard | — | Yes |
Pro includes a 7-day free trial. Cancel anytime.
8 Languages Supported
Section titled “8 Languages Supported”English, Spanish, French, German, Portuguese, Japanese, Korean, and Chinese. Currency formatting syncs from your Shopify store settings.