Invoicing & Payments

Invoicing lets you turn a completed repair into a Shopify draft order so customers can pay through your store’s checkout. This is a Pro feature.

Creating a draft order

1. Open a ticket’s detail page.
2. In the Payment section, click the menu and select Create draft order.
3. RepairTracker builds a draft order with:
   • Parts — each part listed as a line item with its cost.
   • Labor — added as a line item if an estimated cost is set.
   • Partial payment discount — if the customer has already paid a deposit, it’s applied as a discount on the draft order.
   • Shipping address — included if the customer has an address on file.
4. The draft order is created in your Shopify admin. A link appears in the ticket’s payment section.

Sending the invoice

After the draft order is created, go to your Shopify admin’s Draft Orders section to send the invoice to the customer. They’ll receive a checkout link to complete payment.

Payment tracking

• Payment status on the ticket auto-syncs when the customer pays the draft order.
• The ticket’s payment section shows the current status: unpaid, partially paid, or paid.
• You can also manually update the amount paid and payment status on the ticket.

Tips

• Set the estimated cost and log parts before creating the draft order so the line items are accurate.
• If you need to adjust the draft order after creation, edit it directly in Shopify’s Draft Orders section.
• Only one draft order can be linked to a ticket at a time.