Getting Started

Install the app

1. Find RepairTracker in the Shopify App Store.
2. Click Add app and approve the permissions.
3. The app opens inside your Shopify admin. You’ll see the dashboard with a setup guide.

First-time setup

The setup guide walks you through four steps. You can complete them in any order.

Add your business name

Go to Settings and enter your business name. This appears in customer emails and the customer portal.

Add technicians

Go to Settings > Technicians and add the people who handle repairs. You’ll assign technicians to tickets to track who’s working on what.

Review your statuses

RepairTracker comes with default statuses that work for most shops:

Pending Review > Received > Diagnosing > In Progress > Ready for Pickup > Completed / Cancelled

You can customize these in Settings > Status Workflow or use them as-is.

Create your first ticket

1. Click Tickets in the sidebar, then Create ticket.
2. Enter the customer’s name and contact info. If they’re a returning customer, select them from the picker to auto-fill their details.
3. Fill in the item description, issue, and any other details.
4. Click Create ticket. A ticket number is generated automatically.

The dashboard

Your dashboard shows a snapshot of your shop’s repair activity:

• KPI cards — open tickets, overdue, due soon, and completed this week.
• Attention queue — tickets that are overdue or unassigned, so you know what needs action.
• Technician workload — how many tickets each technician is handling (Pro).
• Setup guide — checklist for new installs. Dismiss it once you’re set up.