Billing & Plans
RepairTracker offers two plans:
Get started at no cost with core repair tracking features.
- Up to 10 active tickets (archived tickets don’t count)
- 1 active email template
- Status lookup portal for customers
- Full status workflow customization
- Technician management and assignment
- Shipping tracking
Pro — $14.99/month
Section titled “Pro — $14.99/month”Everything in Free, plus:
- Unlimited active tickets
- Unlimited email templates
- Online submission portal — customers submit repairs from your store
- Photos — intake, during-repair, and post-repair documentation
- Parts & materials — track parts used and their costs
- Invoice creation — generate Shopify draft orders from tickets
- Technician workload dashboard — see how work is distributed
Pro includes a 7-day free trial. You won’t be charged until the trial ends.
How to upgrade
Section titled “How to upgrade”You can upgrade to Pro from two places:
- Plan page — go to the Plan page from the sidebar to see a full feature comparison.
- In-app prompts — when you try to use a Pro feature on the Free plan, you’ll see a prompt to upgrade.
Cancelling
Section titled “Cancelling”Cancel anytime from the Plan page. Your account reverts to the Free plan immediately:
- If you have more than 10 active tickets, you won’t be able to create new ones until you’re under the limit (existing tickets are not deleted).
- If you have more than 1 active email template, extras are deactivated.
- Pro features (photos, parts, invoicing, online submission) become read-only — existing data is preserved but you can’t add new entries.
Billing cycle
Section titled “Billing cycle”Pro is billed at $14.99 every 30 days through Shopify’s billing system. Charges appear on your regular Shopify invoice. Billing is in your store’s local currency.